How to accommodate clients who have transitioned from other agencies - Recruitment Interview Part 3 of 3

by Silke Stienen-Durand

When you have clients that are used to working with traditional agencies, do you typically have to change the scope of how you work to accommodate their usual process?

Yes, indeed. It's quite common to encounter clients transitioning from working with other agencies, each with their distinct approaches. Adapting our strategies to align with their expectations often becomes necessary.  

Some agencies, especially newer ones, may initially comply with every client request without asserting their expertise. This approach can sometimes lead to underwhelming outcomes. However, the level of flexibility and willingness to adapt varies based on the agency's experience and the individuals involved. 

Interestingly, clients aren't always forthcoming about their experiences with other agencies unless prompted. Understanding the reasons behind their dissatisfaction can provide valuable insights for refining our approach. However, some clients may be hesitant to share such information. 

In my experience, clients may withhold details about their interactions with other agencies, including the number of agencies engaged, resumes received, and ongoing interviews. This reluctance to disclose information can complicate the recruitment process.  

Transparency regarding interview processes, timelines, and feedback mechanisms is crucial for a successful partnership. However, some clients may resist suggestions for improvement. 

Ultimately, the effectiveness of our recruitment strategies hinges on mutual understanding and open communication. While some clients may be receptive to feedback and open to refining their processes, others may remain steadfast in their approach, despite its inefficiencies. In such instances, prioritising the efficient allocation of resources and maintaining a professional stance is imperative. 

Building a positive reputation within the industry requires a commitment to professionalism and responsiveness. Word-of-mouth recommendations and client feedback play a significant role in shaping an agency's standing. Therefore, projecting a professional image and prioritising client satisfaction are paramount for long-term success.